Terms and conditions
BASIC INFORMATION ABOUT THE SELLER
Name: Antičević-Zeleni Med j.d.o.o., for production, trade and services
Abbreviated name: Antičević-Zeleni Med j.d.o.o.
The institution is registered in the court register of the Commercial Court in Zagreb under number: Tt-15/366-6.
Business bank and giro account number IBAN: HR1624840083235829851 Raiffeissen banka, Croatia
Society members: Klaudija Mišković, founder of the Institution
Phone number: +385 (0)1/580.5311
Email address: firstname.lastname@example.org
The consumer, in the capacity of buyer, enters into a sales contract with Antičević-Zeleni med j.d.o.o., OIB 93503514855, in the capacity of seller.
Legal entities as buyers are subject to the Law on Obligatory Relations and the Law on Electronic Commerce, and the Law on Consumer Protection does not apply to them. These General Terms and Conditions of Business apply to legal entities in the part related to the price and payment method, main product features, contract conclusion procedure, description of delivery method and delivery costs, general information, disclaimer, guarantee and service conditions, loyalty program and the moment of concluding the contract. The seller can, according to his choice, provide the legal entity with the rights that the buyer who is a consumer has in each specific case.
A user is a person who uses the website www.anticevic-zdravlje.com.hr, as well as every customer and visitor of the website www.anticevic-zdravlje.com.hr.
The conclusion of sales contracts through the website www.anticevic-zdravlje.com.hr is regulated in accordance with legal provisions, taking into account in particular the principles and provisions of European Union directives. The conclusion of a contract through the website www.anticevic-zdravlje.com.hr represents the conclusion of a contract at a distance.
These General Terms and Conditions of Business also represent a pre-contractual notification, and refer to the conclusion of a sales contract if the buyer is a consumer, i.e. any natural person who enters into a legal transaction or operates on the market outside of his trade, business, craft or professional activity, and if the contract is concluded between trader and consumer within the framework of an organized system of sales or service provision without the simultaneous physical presence of the trader and the consumer in one place, whereby one or more means of remote communication are exclusively used until the moment of conclusion of the contract and for the conclusion of the contract.
Means of remote communication are all means that can be used to conclude a contract at a distance without the simultaneous physical presence of the trader and the consumer, such as the Internet and electronic mail.
The contract is concluded when the seller accepts the buyer’s offer, and everything stated on the website www.anticevic-zdravlje.com.hr represents an invitation to make an offer. The seller can terminate the purchase agreement, if the buyer does not pay the purchase price, and is not obliged to deliver the product until the moment of receipt of the purchase price, except in the case when the buyer has chosen the method of payment by cash on delivery. If the seller refuses to receive the product, the seller will not repeat the delivery, unless otherwise agreed.
An integral part of these General Terms and Conditions of Business are also the General Terms and Conditions for the Protection of Personal Data.
The official language for concluding sales contracts is Croatian.
Main features of the product
The customer familiarizes himself with the main features of the product on the website www.anticevic-zdravlje.com.hr.
Information and photos about products on www.anticevic-zdravlje.com.hr are taken from various materials, brochures or internal instructions, i.e. those materials edited by the manufacturer, importer or supplier. Antičević-Zeleni Med j.d.o.o. reserves the right to change information, including product prices and promotional offers on the site without prior notice.
Along with the product image, there is a description of the product’s main features and its price.
Prices, terms of payment and promotional offers are valid only at the time of order and/or payment.
Contract conclusion procedure
Purchases are made on the website www.anticevic-zdravlje.com.hr, by filling out the form provided for this purpose. When filling out the form, the buyer is obliged to enter all the information requested from him. When sending an order, a customer account is also created. The purchase can be made with the customer’s confirmation that he has previously read and understood the General Terms and Conditions and that he has agreed to them and that he is aware that this is an order with an obligation to pay. Shopping is possible 24 hours a day, 7 days a week. Antičević-Zeleni Med j.d.o.o. is not responsible for the costs of using computer equipment and telecommunication services required to access the service. The customer will be notified by e-mail about the confirmation of the order and the shipment of the package.
In the event that Antičević-Zeleni Med j.d.o.o. is unable to deliver any of the ordered products for any reason, an employee of Antičević-Zeleni Med j.d.o.o. will contact the customer by phone or e-mail. for the purpose of agreeing on the delivery of a replacement product or possible cancellation of the ordered product.
Purchase of products and/or services in the name and for the account of a minor
We send packages via Croatian Post, Paket24. You can check the status of the postal item at any time.
The cost of postage depends on the weight of the package, the place of delivery, additional services such as sensitive content, delivery of the package within 24 hours, delivery time until 10, 15 or 20:00, delivered personally to the recipient, delivery on Saturdays, fee for the purchase shipment.
For an accurate calculation of shipping costs, below we send a link to the website of the Croatian Post, Paket24.
For the calculation of shipping costs for foreign customers, please contact us in advance!
We send packages in the order of received orders!
NOTE: the deadline for product delivery is 5-10 working days from the receipt of the order for Croatia, 10-15 working days for EU countries, up to 30 days for third countries
All products can be ordered by phone and mobile phone, email and web shop.
NOTE FOR PAYMENT DURING COLLECTION: The recipient of the redemption shipment, i.e. cash on delivery, additionally pays a fee for the payment of the redemption amount.
Buyers are obliged to pick up the shipment and inspect it in front of the delivery person, all in order to avoid subsequent complaints due to the possibility of damage to the shipment during delivery.
If Antičević-Zeleni Med j.d.o.o. is not able to deliver the ordered product, it will inform the customer about this. The customer can cancel the order or wait until the product is available again. If Antičević-Zeleni Med j.d.o.o. is not able to deliver the ordered product within the agreed period, it will inform the customer about this, who is obliged to leave a subsequent reasonable period for the fulfillment of the sales contract.
If the customer does not take over the product or refuses to take over the product without a valid reason, Antičević-Zeleni Med j.d.o.o. reserves the right to demand compensation for handling, transport and other possible costs.
Before starting to use the website www.anticevic-zdravlje.com.hr (hereinafter: the website), users or customers are obliged to familiarize themselves with the General Terms and Conditions of the website. If they have additional questions or ambiguities related to the General Terms and Conditions, they can contact the e-mail address email@example.com.
By accessing the website or using any part of its content, the user accepts the General Terms and Conditions of the website as well as all other rules and conditions of use of the website in question and the services provided through it. Users agree not to use the website in a way that harms the authors or third parties, and accept all risks of using the website and services. If the user does not agree with the above, he is obliged to stop using the website and the services provided through it.
The content of the website is protected by copyright. Changing, lending, selling or distributing the content is possible only with the prior written permission of Antičević-Zeleni Med j.d.o.o..
Antičević-Zeleni Med j.d.o.o. enables the website to be used in the best possible way. This includes: monitoring the operation of the server, expansion of capacity according to the number of users, support for users and elimination of possible errors and problems in the operation of the system. Antičević-Zeleni Med j.d.o.o. does not take responsibility for possible problems in the operation of the pages and services. Also, it cannot guarantee that the use of the website will be uninterrupted or error-free. The user agrees that access to the website may sometimes be interrupted or temporarily unavailable.
Users use the website at their own risk. Antičević-Zeleni Med j.d.o.o. is in no way responsible for the damage that the user may suffer by using the website www.anticevic-zdravlje.com.hr. The authors and other natural or legal persons involved in the creation, production and distribution of the www.anticevic-zdravlje.com.hr website are not responsible for any damage caused as a result of using or not being able to use it.
Antičević-Zeleni Med j.d.o.o. reserves the right to disable access to the website www.anticevic-zdravlje.com.hr to users in the event of an assessment that it is being used in an inappropriate manner. Antičević-Zeleni med j.d.o.o. reserves the right to refuse access to the website www.anticevic-zdravlje.com.hr to anyone, based on its own assessments. The user undertakes to use the website www.anticevic-zdravlje.com.hr in a way that does not endanger resources and services in their entirety. Inappropriate use of the website www.anticevic-zdravlje.com.hr is prohibited and will result in termination of access to it.
The user is obliged to keep the information about his user account secret and is fully responsible for all damage caused by unauthorized use of his user account.
Antičević-Zeleni Med j.d.o.o. reserves the right to change or supplement the General Terms and Conditions at any time. The changes come into force on the day they are published on the website www.anticevic-zdravlje.com.hr. Continued access to the website or use of any part of its content will be considered as consent to the modified or amended General Terms and Conditions. Antičević-Zeleni Med j.d.o.o. advises periodically
Notice on the method of written consumer complaint
All complaints in accordance with Article 10 of the Law on Consumer Protection (Official Gazette 41/2014) can be sent by post to the address Antičević-Zeleni Med j.d.o.o., Kornatska 32B, Zagreb, or by email to the e-mail address firstname.lastname@example.org.
In order for the consumer Antičević-Zelena Med j.d.o.o. responded to a written complaint that was not sent by e-mail, consumers are asked to provide accurate information about their first and last name and the address to which the response will be delivered. The response to the consumer’s complaint must be given in writing no later than 15 days from the date of receipt of the complaint.
In the event of a possible dispute, Antičević-Zeleni Med j.d.o.o. and the consumer will resolve the dispute amicably, and if this is not possible, the Municipal Court in Zagreb is competent. The resolution of disputes is possible before the Court of Honor of the HGK or other centers for conciliation.
Consumer disputes can be resolved through the ODR platform of the European Commission https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HR.
If the consumer accepts the General Terms and Conditions and pre-contractual notices, he also accepts all other conditions listed on the website www.anticevic-zdravlje.com.hr. and all other provisions listed on that website. If the consumer does not agree with any part of the pre-contractual notification or the General Terms and Conditions, please do not use the website www.anticevic-zdravlje.com.hr. and does not enter into a sales contract.
Antičević-Zeleni Med j.d.o.o. reserves the right to change these General Terms and Conditions and all rules without prior notice. The general business conditions are in accordance with the laws of the Republic of Croatia.
If the buyer is a legal entity, the General Terms and Conditions apply to him in the part that describes the object and price of the sale, confirmation of the concluded contract, identity of the seller, method of payment, delivery of goods, address for sending complaints and the purchase process itself, and applies to everything else The Law on Obligatory Relations and the Law on Electronic Commerce.
If the buyer is a legal entity, the rules on consumer protection prescribed by the Consumer Protection Act do not apply to him.
The rules on written consumer complaints do not apply to legal entities, to which the Law on Obligatory Relations and the Law on Electronic Commerce apply.
Download the form for unilateral contract termination (pdf)
Data from the website www.anticevic-zdravlje.com.hr. they are not a substitute for a medical examination or a pharmacy consultation. The information on this website should not be used to make a diagnosis and cannot replace the advice of a pharmacist or doctor. If the user is unsure about the choice of a product or how to use it, please consult a doctor or pharmacist. Also, to users who are pregnant or breastfeeding or use some medicines Antičević-Zeleni Med j.d.o.o. recommends consulting a doctor or pharmacist before choosing a preparation for self-medication.